Frequently Asked Questions (FAQ)

How fast can you answer my question?

We answer messages and emails in the order we receive them and respond within 24 hours of receiving them.

Can I change my delivery address after the order is placed?

We cannot change the delivery address once the order has been dispatched. If you wish to change the place of delivery, you can contact us immediately after placing your order at support@rynx.com.au.

Please note that we cannot guarantee that we can make changes to your order if it has already been processed and shipped.

How long is the processing time?

Order processing begins on the date you place your order. Processing time is typically 1–5 business days (Monday to Friday). Orders placed after 2:00 PM AEST will be processed the following business day.

How long does it take to receive my order?

Orders are processed in 1–5 business days (cut-off: 2:00 PM AEST). Shipping time is also 1–5 business days. Expect delivery within 2–10 days from order placement. Details will be in your confirmation email.

I received a damaged item, what should I do?

We apologize that your shipment did not arrive in perfect condition! Please contact us with your name and order number for further assistance.

How can I track my order?

When your items are shipped, you should receive a notification from us via email with a tracking number.

If you want to track the status of your order, use our Track My Order page.

Why is my tracking number not working?

Often the tracking number need 24-48 hours to be activated. If your tracking number is still not working after 48 hours, please let us know so we can help you track the status of your order.

Which shipping company do you use?

For our Australian customers we use Australia Post.

Can I return my product?

Yes, we accept returns within 14 days of receiving your order.

In what condition should we return our order?

To return an item, it must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

How do we return an order?

If you would like to return an item, please follow this process:

  1. Download and print the Return Form.
  2. Complete the form and include it inside your return package.
  3. Please send your return to the following return address:
    GT Ecom B.V.
    Betuwehaven 8
    3433 PV Nieuwegein
    Utrecht
    Netherlands
  4. When sending your package, please use a shipping method with Track & Trace.
  5. After posting your return, send the tracking code to our customer service at support@rynx.com.au so we can track the shipment.

Please repackage your item(s) securely, preferably using the original packaging. Returns without a completed return form or valid tracking information cannot be accepted.

Who pays for the return cost?

Return shipping costs are the customer’s responsibility.

Exception: If you received an incorrect or damaged item, we will provide you with a free return label via email. We will also cover the return shipping cost.

How much is the restock fee?

We do not charge a restock fee.

When will I receive my refund?

We will notify you once we have received and inspected your return and let you know if the refund has been approved. If so, you will automatically receive a refund to the original method of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

For further questions, please contact us at:

Address: Betuwehaven 8, 3433 PV Nieuwegein, Utrecht, Netherlands
Email: support@rynx.com.au
Telephone: +31 85 060 1573

Chamber of Commerce number: 82232393
VAT number: NL862386780B01
Company name: GT Ecom B.V.
Store name: Rynx

Opening hours:
Monday–Friday: 8:00 AM–6:00 PM AEST
Saturday–Sunday: Closed
Holidays: Closed