Frequently Asked Questions (FAQ)
How fast can you answer my question?
We answer messages and emails in the order we receive them and respond within 24 hours of receiving them.
Is it possible to change my shipping address after I've placed my order?
- If the order has already been shipped, we cannot change the shipping address.
- If you wish to change the address, contact us immediately after placing your order at support@rynx.com.au.
- Note: We cannot guarantee address changes once your order has been processed.
How long is the processing time?
- Order processing begins on the date you place your order.
- Processing time is typically 1–5 business days (Monday to Friday).
- Orders placed after the cut-off time (2:00 PM AEST) will be processed the following business day.
How long is the shipping time?
- Once processed, the order will be dispatched for shipping.
- Estimated shipping time is 1–5 business days (Monday to Friday), depending on your location.
- Note: Holidays may affect delivery times as manufacturers and carriers may have reduced operations.
How long will it take before I receive my order?
Total delivery time is 2–10 business days (including processing and shipping) from the day the order is placed.
I received a damaged item, what should I do?
We apologize that your shipment did not arrive in perfect condition! Please contact us with your name and order number for further assistance.
How can I track my order?
- When your items are shipped, you will receive an email with a tracking number.
- To track your order, visit our Track My Order page.
- If you haven’t received a tracking number, contact us and we’ll help you locate your order.
What locations do you ship to?
- We currently only deliver within Australia.
- We offer free shipping nationwide.
What shipping company do you use?
To ensure fast and reliable delivery, we use Australia Post.
Can I return my product?
Yes, we accept returns within 14 days of receiving your order.
In what condition should we return our order?
Item must be in the same condition as received:
- Unused
- With tags
- In original packaging
- Receipt or proof of purchase is required
Returns will not be accepted if:
- The item shows obvious signs of use
- The item is not in its original condition
- The item is damaged or missing parts not due to our fault
- More than 14 days have passed since delivery
How do we return an order?
If you would like to return an item, please follow this process:
- Download and print the Return Form.
- Complete the form and include it inside your return package.
- Please send your return to the following return address:
GT Ecom B.V.
Betuwehaven 8
3433 PV Nieuwegein, Utrecht
The Netherlands
- Send the package by mail using a trackable shipping method of your choice.
- After posting your return, send the tracking code to our customer service at support@rynx.com.au so we can track the shipment.
Who pays for the return cost?
- Defective or incorrect items: We will cover the return shipping.
- Voluntary returns or exchanges: The customer pays actual shipping costs.
How much is the restock fee?
We do not charge a restock fee for returns.
When will I receive my refund?
We will notify you once we have received and inspected your return and let you know if the refund has been approved. If so, you will automatically receive a refund to the original method of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
For further questions, please contact us at:
Address: Betuwehaven 8, 3433 PV Nieuwegein, Utrecht, Netherlands
Email: support@rynx.com.au
Telephone: +31 85 060 1573
Chamber of Commerce number: 82232393
VAT number: NL862386780B01
Company name: GT Ecom B.V.
Store name: Rynx
Opening hours:
Monday–Friday: 8:00 AM–6:00 PM AEST
Saturday–Sunday: Closed
Holidays: Closed