Shipping Policy

Total Delivery Time = Processing Time + Shipping Time

  • All estimated delivery times are based on actual data from previous orders.
  • Times are indicative only and may vary depending on location and season.

Shipping Locations

  • We currently only deliver within Australia.
  • We offer free shipping nationwide.

Shipping Partner

To ensure fast and reliable delivery, we use Australia Post.

Processing Time

  • Order processing begins on the date you place your order.
  • Processing time is typically 1–5 business days (Monday to Friday).
  • Orders placed after the cut-off time (2:00 PM AEST) will be processed the following business day.

Shipping Time

  • Once processed, the order will be dispatched for shipping.
  • Estimated shipping time is 1–5 business days (Monday to Friday), depending on your location.
  • Note: Holidays may affect delivery times as manufacturers and carriers may have reduced operations.

Total Delivery Time

  • Total delivery time is 2–10 business days (including processing and shipping) from the day the order is placed.

Shipping Costs

  • We offer free shipping on all products within Australia.
  • No hidden fees or handling charges.

Shipment Tracking

  • When your items are shipped, you will receive an email with a tracking number.
  • To track your order, visit our Track My Order page.
  • If you haven’t received a tracking number, contact us and we’ll help you locate your order.

Shipping Address Change

  • If the order has already been shipped, we cannot change the shipping address.
  • If you wish to change the address, contact us immediately after placing your order at support@rynx.com.au.
  • Note: We cannot guarantee address changes once your order has been processed.

Cancellations

  • If the order has not been shipped yet, we can accept cancellations.
  • Once your order has been shipped, your 14-day right of withdrawal applies. Read our Return and Refund Policy for full details.

Unexpected Delays

Delivery may occasionally take longer than the standard delivery times stated above. Please contact us if your package is delayed beyond the expected timeframe, and we will assist in resolving the issue.

Packages Damaged in Transit

  • If a package is damaged during delivery, please refuse the package and contact our customer service.
  • If the package was delivered in your absence and is damaged, contact us immediately for assistance.

For further questions, please contact us at:

Address: Betuwehaven 8, 3433 PV Nieuwegein, Utrecht, The Netherlands
Email: support@rynx.com.au
Telephone: +31 85 060 1573

Company Name: GT Ecom B.V.
Store Name: Rynx
Chamber of Commerce Number: 82232393
VAT Number: NL862386780B01

Opening Hours:
Monday–Friday: 8:00 AM–6:00 PM AEST
Saturday–Sunday: Closed
Holidays: Closed