Return and Refund Policy

By submitting a return or exchange request through Rynx, you agree to the following terms and conditions.

These guidelines are designed to keep you fully informed about our returns and refund policies. The terms and conditions apply to orders within Australia.

14-day right of return

  • We have a 14-day returns policy.
  • The return period begins on the day you receive your complete order.

Conditions for return

Item must be in the same condition as received:

  • Unused
  • With tags
  • In original packaging
  • Receipt or proof of purchase is required

Returns will not be accepted if:

  • The item shows obvious signs of use
  • The item is not in its original condition
  • The item is damaged or missing parts not due to our fault
  • More than 14 days have passed since delivery

Valid reasons for return

  • Incorrect size
  • Incorrect item received
  • Problem with fit
  • Damaged or defective product

Valid reasons for exchanges

  • Incorrect size
  • Incorrect item received
  • Problem with fit
  • Damaged or defective product

Returns Procedure

If you would like to return an item, please follow this process:

  1. Download and print the Return Form.
  2. Complete the form and include it inside your return package.
  3. Please send your return to the following return address:
    GT Ecom B.V.
    Betuwehaven 8
    3433 PV Nieuwegein, Utrecht
    The Netherlands
  4. Send the package by mail using a trackable shipping method of your choice.
  5. After posting your return, send the tracking code to our customer service at support@rynx.com.au so we can track the shipment.

Note: If you received a defective or incorrect item, we will provide a prepaid return label free of charge. For voluntary returns or exchanges (such as a change of mind or incorrect size), the customer is responsible for return shipping costs. Returns sent without prior authorization or tracking will not be accepted.

Return cost

  • Defective or incorrect items: We will cover the return shipping.
  • Voluntary returns or exchanges: The customer pays actual shipping costs.

How can customers return your products?

Customers who wish to return their products can only send them by mail. Returns in stores or kiosks are not possible.

Incorrect items and damages

Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged, or if you have received the wrong item so that we can assess and correct the problem.

How much is the restock fee?

We do not charge a restock fee for returns.

Refund

We will notify you once we have received and inspected your return and let you know if the refund has been approved. If so, you will automatically receive a refund to the original method of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Missing refund

If the refund has not arrived within the expected time, please check your bank account again and contact your card issuer. If you still have not received the refund, send an email to support@rynx.com.au – we will respond within 24 business hours .

For further questions, please contact us at:

Address: Betuwehaven 8, 3433 PV Nieuwegein, Utrecht, Netherlands
Email: support@rynx.com.au
Telephone: +31 85 060 1573

Chamber of Commerce number: 82232393
VAT number: NL862386780B01
Company name: GT Ecom B.V.
Store name: Rynx

Opening hours:
Monday–Friday: 8:00 AM–6:00 PM AEST
Saturday–Sunday: Closed
Holidays: Closed